Grievance Redressal Cell

Grievance Redressal Cell

Rabindranath Thakur Mahavidyalya, Bishalgarh, constituted a Grievance Redressal Cell for the students  to look into the complaints lodged by any student and redress it at the earliest. If the student is unwilling to appear in self, grievance may be dropped in writing at the drop box/ suggestion box or through email.

1.      Objective:

The Student's Grievance Cell desires to promote and maintain a conducive and unprejudiced educational environment. The objectives of Students Grievance Cell include the following:

v  To support, those students who have been deprived of the services offered by the college, for which he / she is entitled.

v  To make officials of the college responsive, accountable and courteous in dealing with the students.

v  To ensure effective solution to the students' grievances with an impartial and fair approach.

v  To ensure a democratic environment in the campus.

v  To ensure a democratic environment in the campus,

 

2.      Scope :

The cell will deal with Grievances received in writing from the students about any of the following matters:-

Academic Matters: Related to timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination related matters.

Financial Matters: Related to dues and payments for various items from library, hostels etc

Other Matters: Related to certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers, etc,.

3.      Functions:

v  The cases will be attended promptly on receipt of written grievances from the students

v  The cell formally will review all cases and will try to resolve the matter on spot or in minimum time.

v  The cell will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.

 

4.      Composition

The formation of the committee for the current session is as follows;

1.       SmtLipikaDebbarma (Convener)

2.      Smt. Kalyani Roy

3.       Sri NakatjyotiChakma

 

5.      Students' Grievance Procedure

The grievance procedure is a machinery to sort out the issues between student and college. It is a means by which a student who believe that, he / she has been treated unfairly with respect to his / her academic / administrative affairs or is discriminated is redressed. It enables to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the college. It involves a process of investigation in which 'Student's Grievance Cell' enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Matters are disclosed to only those, who have a legitimate role in resolving the matter. Emphasis on procedural fairness has been given with a view to "the right to be heard and right to be treated without bias". 
 When any  grievance is received either from the drop box placed outside the Principal's office or through email, the secretary in turn intimates the matter to the committee for necessary action. Final report based on grievance received and resolved will be submitted to the Principal and further course of action will be decided and the same shall be intimated to the students.

 

6.      Exclusions

Students’ Grievance Cell shall not entertain following issues;

v  Decisions of various committees constituted by the college.

v  Decisions with regard to award of scholarships / fee concessions / awards / medals.

v  Decisions made by college under the Discipline Rules and Misconduct.

v  Decisions of the college in admissions in any course.

v  Decisions of the competent authority on assessment and examination result.

 

7.      Contact details:

       Mobile: 7005459513

      Email id: rtmbishalgarh@gmail.com

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